Micromatic started down the path of ISO certification in the early 2000s and received initial certification on June 26, 2003. The intention was to adopt a quality management system that would be beneficial to customers, employees, and ownership with the expectation of achieving improved quality for our line of rotary actuators and automated assembly equipment.
One of the most important benefits of a quality system is that it provides for a focus on customer satisfaction. Customer satisfaction metrics are used to align resources, problem solvers, and time to address the needs of the marketplace. One of the most important metrics is delivery performance which explores the difference between customer request date and the actual delivery date.
Another benefit is the impact of process deployment in the area of streamlining costs. Until there is a standard process, and a clear documentation of reality, it's hard to improve. Our processes are constantly refined to bring our customers the best actuators and factory automation systems possible.
Developing strategic process flows are beneficial to improving process and structure sustainability. One of the process areas that Micromatic has launched is a cloud-based Customer Relationship Management system that provides contact management, sales force automation, opportunity management, and reporting functionality.
Finally, the benefit of providing the organization with better and easily accessible information about processes and improvement areas is vital for employee involvement in quality improvement.
Micromatic utilizes TÜV Rheinland of North America, one of the fastest growing certification and testing organizations in the world. TÜV Rheinland is accredited by ANAB, SCC, and TGA/DAR/TÜV CERT to perform management system assessment and certifications to ISO 9001:2015, the original global quality management standard, and foundation for numerous other standards.
At Micromatic, we are confident that through our collaboration with TÜV Rheinland, we will be able to continue to do our best to improve quality, streamline costs, improve processes, and increase employee involvement. You can rest assured that our actuators and automated assembly equipment are of the highest caliber. Contact us today for more information on how Micromatic can help you.